Submit a Repair Request
Before you make a request, please read through the advice below.
If your toilet clogs, you can use a plunger to remove debris from the pipe. To get started, take the plunger and press it over the drain hole. Pump the plunger up and down vigorously and lift the plunger from time to time to see whether the water drains.
If you've already flushed your toilet, be careful not to flush again. Multiple flushes may cause your toilet basin to overflow, flooding the bathroom.
If your property loses electrical power, you'll need to first call your utility company to learn what's causing the problem. There may be an issue with your account or problems in your neighborhood may be causing an outage across the grid.
Did You Trip Your Circuit Breaker?
If you overload the electrical circuit in your rental property, you may inadvertently trip the circuit breaker. Check your breaker and verify that the lever is in the ON position; if it's flipped to the OFF side, carefully move it back into place. This should restore electrical access.
If you lose hot water access, there is likely a problem with your hot water heater. Locate your tank and check that the settings are correct. Make sure your tank isn't in vacation mode and the temperature controls are in the right place. If you turn the tank off, reset it, or change any of the temperature settings, please wait 15 to 20 minutes before testing the water again.
If your HVAC system isn't working properly, the best way to troubleshoot the issue is with your home's central thermostat. Verify that the settings haven't been changed accidentally and reset the system if possible.
If you continue to have problems, please make a repair request.
If you're in a dangerous situation or fearful for your safety, please call 911 for immediate help.
For maintenance emergencies, call us directly: (864) 586-1555, ext. 1
If you continue to have problems, sign in to make a maintenance request.
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You can log into the portal to create a maintenance request. Get started now.
Can't Access the Portal?
If you're a new tenant and need help signing into the portal, call us: (864) 586-1555